Solutions » Order Tracking

Ask any customer service department how they spend their time and you are likely to hear that a large percent of their day is taking calls from customers asking for the status of an order. Order acknowledgements, order tracking, shipping status, shipment tracking and other requests lead to a lengthy process of gathering the information and then making a return call to the customer. InSiteCommerce Software allows your eCommerce website to be a self serving kiosk for your customers. Not only can they see the current status of their order, they also get immediate access to exactly where their shipments are with UPS, FedEx, and LTL carriers. To place your customer service a step beyond your competitors' InSiteCommerce will also notify your customers by e-mail of the progress of their shipment at each step of the order fulfillment process. InSiteCommerce makes your website a virtual and personal service representative for your customer.

Ask any customer service department how they spend their time and you are likely to hear that a large percentage of their day is taking calls from customers asking for the status of an order. Once an item has shipped there isn’t much you can do about it but that’s not an answer to a demanding customer. Order acknowledgements, order tracking, shipping status, shipment tracking and other requests lead to a lengthy process of gathering the information and then making a return call to the customer.

What’s worse, if they are not satisfied with the information you provide you could be looking at even more time spent trying to assure them that the carrier is doing all they can to get their order to them. InSiteCommerce Software allows your eCommerce website to be a self serving kiosk for your customers. Not only can they see the current status of their order, they also get immediate access to exactly where their shipments are with UPS, FedEx, DHL and other LTL carriers. To place your customer service a step beyond your competitors' InSiteCommerce will also notify your customers by e-mail of the progress of their shipment at each step of the order fulfillment process.

InSiteCommerce makes your website a virtual and personal service representative for your customer.